Frequently Asked Questions

Find all the information you need!

 
 

How do I switch which roll I use first?

We have two ways to move pieces, the method of Single Tap or Drag and Drop can be used in four actions moving, hitting, re-entering pieces, and bearing off.

Drag and Drop: touch the piece and hold for 1 second then drag your finger and drop it in the row or place you want.
Single tap: this action is dynamic and according to the situation sometimes can move the dice with the higher number and sometimes the lower.


What XP is and how do I move up to the next level?

While playing you earn XP (Experience Points) for every one of your games. The number of XP points you’ve accumulated determines your level in the game and you can see your XP on the Leaderboards. Each new level needs more XP as compared to the previous level and the higher your bet, the more XP you can earn and faster go to the next level. Winning a game will earn you more XP, but you also get them if you lose.


If there are no possible moves, why still have to roll the dice?

Our number generator is blind to the game and the position of the pieces and doesn't know the dice are useless. The functionality of it is like a big public red button and a hundred of thousand people press it per second and it just replies with two integers due to its parallel nature, the number generator doesn't know what numbers were generated or will be, therefore this experience is inevitable.


How do I offer more double cube?

The optional use of a doubling cube allows players to raise the stakes during the game. Each board has a different doubling size, in the main lobby, you can get more information by touching the exclamation sign under each board.


Why the game accepts the double bet if I don't want it?

When a player feels has the advantage in a game, that player can choose to offer a double before rolling the dice but you can choose the right option during the time window you have according to your strategy and position against your opponent. According to the international rules of Backgammon, failure to voluntarily resign after receiving the Double Cube offer will be deemed as acceptance of the offer.


Why I can't drag the die and only the tap to the unwanted die is possible?

According to the international rules of Backgammon, If it is possible to make two moves the player must use both dice and make both moves. If you use that move first, you can't have a move for the second die, therefore you are forced to do that move first to be available for the second move.


Why my account has been blocked?

If you believe your account was banned incorrectly, let us know by sending an email. Purchase issues, suspected fraud, inappropriate nicknames, intentionally hostile actions during the game instead of voluntarily resigning to end a match and vulgar language can cause your account temporarily or permanently be banned.


Why purchased dice disappeared?

The default white dice and all the dice purchased from the store are infinite however dice purchased with gems are consumable and can be used for 10 games and having them requires repurchasing.


How do I have two devices and one synced account?

It's required to use the same Apple ID/Gmail for all of your devices and save the progress on one device and make a fresh install on the other devices, on new devices you will get a guest account by the first entry but instead of start playing tries to recover your account and you will see the recovery process.

Notice: You can use the same account on several devices but you cannot simultaneously use them for playing games.


Why I didn't get my winning coins?

The criterion of having a stable internet connection is not the antenna logo you see, nor the criterion for your victory or defeat is not what offline animation shows up on your phone. Your device based on previous data received by your phone shows the reaction meanwhile trying to reconnect and failing to receive the new data, our servers are responsible for the final judgment without considering the circumstances of both players and they will determine the result of the match after 100 seconds of non-participation regardless of intentional or accidental negligence.

Notice: Hostile actions during the matches and refusing to play or leave matches instead of voluntarily resigning will lead to being permanently banned.


Why opponent's timer running out and I lose the game?

The timer you see is not live and is a forecast of the current situation according to the latest information received on your device. The criterion of having a stable internet connection is not the antenna logo you see, you could have an internet problem, the opponent moves and pass the turn to you but your device still didn’t download that data to show it to you. poor quality internet will affect your experience and face you to latency or incorrect data but you can fix it by using a provider that offers you stable internet. it's inevitable and playing online games requires a stable internet connection and both players are responsible for their own side and it's beyond the power of host obligations. Our servers are responsible for the final judgment without considering the circumstances of both players and they will determine the result of the match after 100 seconds of non-participation regardless of intentional or accidental negligence.

Notice: Hostile actions during the matches and refusing to play or leave matches instead of voluntarily resigning will lead to being permanently banned.